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Options (App/Web version)
An option is a right that can be exercised at a certain time in the future. After purchasing an option, if exercising the right on the expiration date is beneficial to the buyer, the buyer will receive the corresponding revenue through exercising, and the seller needs to cooperate with the buyer's exercise and make the corresponding payout. If exercising the option at expiration is unfavorable to...Published on Mar 20, 2023Updated on Apr 2, 202640Do I need to pay fees for deposit and withdrawal?
If you select Withdraw all, the fee will be deducted from the withdrawal amount.3.2 Older App versions (e.g., 6.150 and earlier) The fee will be deducted directly from the withdrawal amount: Amount received = Withdrawal amount – Withdrawal fee3.3 Web version The web version follows the same deduction logic as the latest app version: If your account balance is sufficient, the fee will be deducted from your balance.Published on Jun 1, 2023Updated on Mar 16, 20265,569Disclaimer for machine translation
If any questions arise regarding the accuracy of information in the translated documents, please note that the English version of the content is the official version and will take precedence over any translation. Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Published on Aug 29, 2023Updated on Oct 8, 2025100Why is my OKX app not working?
Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?Published on Mar 16, 2026Updated on Apr 6, 20262What's P2P price widget?
iOS version Press and hold onto the widget to load up the Edit Widget option Select Edit Widget to start the customization of your widget Select Edit Widget from the menu off the widget Select an order type and trading pair from the list, or utilize the search function Utilize the order type and trading pair from the P2P Market Price menuAndroid version Select the settings (gear) icon on the widget Select the settings Select editing either Order type or Trading pair.Published on Sep 22, 2025Updated on Nov 17, 202522OKX contract voucher and usage rules
The vouchers are only available on OKX App with the app version 6.1.46 and above. Find your app version at the bottom of the user center App Version 6.1.46 You can find it in the notification cards on the homepage. Find the notification card in the middle of homepage App Version 6.1.48 and above Go to User center > Rewards and perks > Reward Center > My rewards Find the Reward center in the user centerHow do I use it?Published on Aug 15, 2023Updated on Mar 24, 2026566What's USDT0 and how do I use it?
Unlike regular USDT which exists in fragmented versions across different blockchains, USDT0 creates a single canonical version that works seamlessly across multiple Layer 2 networks.Published on Sep 12, 2025Updated on Mar 24, 202623Passkey FAQ
If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on Mar 19, 2025Updated on Mar 4, 2026117Why can’t I withdraw funds?
Here are common reasons and corresponding solutions:24-hour withdrawal limitFund password changes The latest app version no longer requires a fund password. If your page shows a 24-hour withdrawal restriction due to a fund password change, update the app to the latest version or use the web version to continue. Note: if you've created a wallet, make sure you back up your seed phrase and private key before updating.Published on Aug 27, 2025Updated on Mar 27, 202695How do I turn on the notification for P2P trading? (Web)
You can enhance your P2P trading experience by setting the notification to be accompanied with sound when you're on the web version. To turn on the web notification, refer as below: Log in to your OKX account using any web version Note: Recommend using Google Chrome for better functionality.Published on Mar 13, 2024Updated on Mar 24, 202654How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on Oct 23, 2024Updated on Feb 12, 202619What should I do if I accidentally deposit crypto that OKX doesn't support?
Please update to the latest version before proceeding. Update your OKX app to the latest version. Withdrawal fee will be settled in USDT. Always ensure you have sufficient USDT in your funding or trading account. The fee shown on the withdrawal page is paid to blockchain.Published on Sep 26, 2023Updated on Mar 16, 20261,920What should I do if facial recognition fails?
You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again. If needed, reinstall the app from here.Device compatibility If your device (such as Huawei) encounters errors during facial recognition process, it may be due to a device compatibility issue. You can try restarting your phone and then retrying the facial recognition process.Published on Oct 11, 2024Updated on Apr 6, 2026432How do I change my login password?
I haven’t received the SMS codeFacial recognition failed Please update your app to the latest version. To enhance account fund security, the fund password feature has been removed starting from App version 6.0.24. If your page still prompts you to enter or set a fund password, please update the App to the latest version. If you are unable to change the password on your own or are unsure how to proceed, please contact customer support for assistance.Published on Aug 22, 2023Updated on Mar 4, 202619,591OKX Valentine's day crypto gift - terms and conditions (SEA region)
Where any discrepancy arises between the translated versions and the English version, the English version shall prevail. For more detailed information, please refer to OKX Terms of Service.Published on Feb 13, 2025Updated on Feb 9, 20261